Shuttle Service AMI, Inc.

Dolphin Limousines

Transportation with you in mind


POLICY

 

 

Privacy Policy
This policy describes the manner in which Shuttle Service AMI, Inc. and our employees collect, store, use and protect your personal information.
Shuttle Service AMI, Inc. understands and respects your need for appropriate protection and management of any personally identifiable information ("Personal Information") you share with us. That’s why we do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required.

 

 

Reservations
At reservation, Shuttle Service AMI, Inc. may ask for your credit card information.
Reservation left on our answering machine are not valid until we contacted you. This is for your own safety in order to make sure that we received your message and have a vehicle available.
All given information is subject to our privacy policy.

 

All confirmed reservations are considered contractual.

 

 

No Show Policy
On all airport pick-up reservations you will be considered a no-show at 30 minutes (45 minutes for Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up time; all other reservations have a 15 minutes no show policy. If you have not met your Chauffeur or contacted us by phone, you will be charged in full for the reservation. To avoid being charged as a no-show, please do not leave your location without contacting us over phone.

 

 

Cancellations
Shuttle Service AMI, Inc understands that travel plans may occasionally change. You will receive a full refund* if you notify our office at least 24 hours prior to your scheduled pick up time.

 

Unfortunately, there is a 100% cancellation fee if your reservation is cancelled within less than 24 hours notice prior to pickup time or in the event of a no-show.

 

*Blackoutdates are subject to a 50% cancellation fee. 

 

Upon cancellation you will receive a cancellation number.

 

Your cancellation is NOT complete until you received a cancellation number from our office.

 

 

Waiting Time
As a member of the transportation business we know about the challenge of possible delays. That is why we have the following waiting time policy. Except for airport pick ups there will be a 10 minute waiting time grace period. After the initial 10 minutes we will charge as follows:
$ 5.00 for the first 5 minutes then
$ 10.00 for every beginning 15 minutes thereafter
Depending upon season and our schedule, it might be not possible for the driver to wait after the grace period had expired.
If you know you are running late, please call our office or the driver for a possible re-schedule.

 

 

Waiting time for Airport Pick Ups
Flight schedules (national and international) are dependent upon many factors. To find the most comfortable solution for our customers we monitor all arriving flights and do our very best to fulfil our pick up service, even in the event of a flight delay.

 

 

Company Liability
Shuttle Service AMI, Inc. cannot be held responsible for any kind of loss or missed flights as a result of severe weather conditions, road conditions, traffic or vehicle malfunction. For this reason we advise our customers to schedule some additional “spare” time on their reservations.

 

Shuttle Service AMI, Inc. cannot be held responsible for any personal belongings lost in our vehicles.

 

 

Customer Liability
By using our services, the client or/and his or her party agrees to act in a responsible manner to preserve the condition of our shuttles. The client will be held fully financially responsible for all damage caused to company property or to third party by him, her or their party during time of service. A minimum cleaning fee of $350 will be charged to the client(s) credit card for cleaning vomit or any other body fluids. In addition, the client will be held financially responsible for the down time of the vehicle. All our vehicle are strict non-smoking areas. In case of a smoking violation we will charge for each incident $275 to the client(s) credit card. We do not allow the use nor the transportation of any kind of illegal drugs or any other illegal or dangerous substance in our vehicles.

Shuttle Service AMI, Inc. has the right to refuse or terminate transportation immediately in the event of
improper, aggressive or abusive behavior, or nonadherence to company policies. No refund will be issued.

 

 

Chargeback Policy
We are grateful that fraudulent chargebacks are very rare, but we take this issue serious. If you place a chargeback with your credit card company and you do not win the charge back argument, you agree to pay us $150 for our research and responding time to this matter.
Should you reject the $150 charge back recovery costs, Shuttle Service AMI, Inc. will pursue civil action against the card holder.
Please always contact us first before placing a chargeback with your credit card company in order to avoid any unnecessary costs on both sides.

 

 

 

941-580-5777
Airport Permitted & Livery Insured

 

HCPTC Certificate #10105

 

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